Thank you so much for your interest in Ontavia Roulette.
A thorough and specific email with your questions/concerns are always accepted.
EMAIL: ROULETTEONT@GMAIL.COM
Q: How much do your garments usually go for?
A: Prices vary depending on design, embroidery and fabric choice.
Q: How long do garments take to construct?
A: A Garment take about 3 weeks to construct. We do have a 48 hour construction option at an escalated price. (time frame varies depending on Customers, Details, current events on peak and offpeak seasons)
Q: How do you ship the garments?
A: Garments are shipped via USPS,UPS,or FEDEX and take 2-3 business days to receive.
Q: Is shipping included in the total price?
A: For custom item, Yes, we have free shipping. there is a $4 Delivery Fee
Q: Do you have a website where we can place orders?
A: Yes. Please visit https://www.ontaviaroulette.com and follow the tab titles "SHOP" for our fragrances, cosmetics, garments, and accessories. For custom Garments you must go to the “Custom Client” tab
Q: How do the sizes run? Do you require measurements?
A: Measurements are not necessary for “Shop” purchases. Our custom Sizes range from size 00-22 and require measurements for precise fit. Once you become a client we schedule a consultation to obtain your measurements.
Q: If possible, can clients come pick up their orders from you instead of having them shipped?
A: Clients are free to pick up their orders if they like. However, It is Subject to availability. So, I prefer to send orders via mail.
Q: Where are you located?
A: I am located in BRONX, NEW YORK
Q: Do you sell wholesale items?
A: At this time, I do not have any wholesale.
Q: What is your refund police?
“Shop” Items are non-refundable. For Custom Garments, once the fabric is purchased and/or cut there are no refunds. Deposits for Garments are *non-refundable.
We will contact you within 48 hours
*All Custom orders require a non-refundable deposit.
**Work commences 3 business days after Deposit
We do not make copies of Garments. We reserve the right to decline service to any customer or project. Once the fabric is purchased and/or cut there are no refunds.
Other Helpful Information
• Generally, garments require a minimum 6-week work-time (intricate designs, and/or formal wear may require longer). Inquiries under this minimum are subject to qualify as rush fee orders.
Rush Orders may be fulfilled at a higher price point.
• Work‐time may shift based on demand/season. Please ask about current work‐times!
• Custom design orders are placed under contract to ensure the understanding and agreement between client and designer throughout service.